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KnowAll AI · Continuous Improvement Service Plan

Solutions that keep
getting better

The Continuous Improvement Service Plan — proactive, flexible ongoing support that keeps your Microsoft, AI and custom solutions improving, month after month.

What it is

A proactive, flexible framework for continual improvement

KnowAll.ai

CISP is a proactive and flexible framework for ongoing support and enhancement of your Microsoft, AI and custom-developed solutions — keeping your systems effective, secure and aligned with evolving business needs. A dynamic, adaptable service model that grows with you for long-term value and resilience.

Proactive support

Goes beyond monitoring and maintenance — we actively introduce enhancements that strengthen performance, reliability and adaptability.

Flexible blocks

Support effort is grouped into flexible time-and-material blocks you can direct at whatever backlog items or enhancements matter most.

Continuous improvement

A predictable cadence of value delivery that keeps solutions aligned to your processes without the overhead of many small projects.

How it works

Flexible blocks, predictable cadence

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Support effort is grouped into flexible time-and-material “blocks” so you can prioritise backlog items or enhancements as needs change — a predictable cadence of value without the overhead of many small projects.

Model

Pre-purchased time-and-material blocks.

Contract

Around a twelve-month term — blocks consumable faster when needed.

Scope

Microsoft, AI and custom-developed solutions.

Copilot Studio & AI Foundry Dataverse & SharePoint Logic Apps Power Platform Custom apps (incl. React)

Service tiers

Match responsiveness to the criticality of each solution

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Choose your tier

Tiered service levels match the priority and responsiveness of support to the criticality of your solutions — business-critical systems get faster attention, everything else is covered by the same flexible plan.

One simple agreement

Blocks are drawn from the same time-and-material agreement regardless of tier — response and resolution targets are set by the tier, and day rates are fixed by role, not negotiated per ticket.

Gold
4 h response · 1 business day
Silver
8 h response · 2 business days
Bronze
16 h response · 3 business days
Strategic €1,150 · €1,200 · €1,250/day Prepper, Designer, Engineer, Tester, Operator, Scrum Master €850 · €900 · €950/day

Why a CISP?

Ongoing value — not just keeping the lights on

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Expertise on tap

Direct access to domain experts across the Microsoft, AI and custom technologies your solutions are built on — without hiring in-house.

Always improving

Continuous improvement keeps your solutions aligned to your business processes as they evolve — not just kept running.

Innovation workshops

Dedicated sessions to explore how emerging AI and automation can unlock new value across your organisation.

Simple & predictable

One straightforward time-and-material block-hours agreement — a predictable cadence of value without project overhead.

Keep improving,
together.

KnowAll.ai

Talk to us about a Continuous Improvement Service Plan for your solutions — and keep them effective, secure and aligned with your business, month after month.

Start the conversation
Ben Weeks — Chief Builder
+44 7968 847178
Ben.Weeks@KnowAll.ai