Refund Policy

We want you to be happy with what you buy. If something isn't right, let's sort it out.

Damaged in transit

If your order arrives damaged, message us within 7 days of delivery with photos of the item and the packaging. We'll offer a replacement or a full refund.

Faulty items

If an item is faulty, the fix is on us: we'll replace it or refund in full, including reasonable return postage. The change-of-mind conditions below don't apply to faulty goods, and your local statutory rights are unaffected.

Returns

Changed your mind? Tell us within 14 days of delivery, then send the item back within a further 14 days in its original condition. Return postage is the buyer's responsibility, and we recommend a tracked service — the refund is issued once the item arrives back safely. Wherever your local statutory consumer rights go further than these terms, the statutory rights apply.

How refunds are paid

Refunds are returned the way you paid. Orders are paid by Bitcoin Lightning invoice, so we'll ask for a Lightning invoice or address and refund your sats at the day's rate.

Questions

Message us on Nostr or email sallie@knowall.ai.